Refund / Exchange / Cancellation Policy
What do I do if my product is defective/damaged?
All our products go through a rigorous quality assurance process, enabling us to maintain the highest standards at all times. If you receive a damaged or defective product, please contact our customer service at marketing@purebite.ae with a brief description of the issue, and we will get back to you within 24 to 48 hours. Including a picture of the product and the production expiry date would be very helpful.
Refunds will be processed only through the Original Mode of Payment.
What do I do if I receive the wrong products?
We apologize if you received the wrong order. Please send an email to our customer service at marketing@purebite.ae with the order you requested and what you received. Including a copy of the order receipt would be helpful. We will correct the order and send you the right one within 24 hours.
Refunds will be processed only through the Original Mode of Payment.
What do I do if I rejected my delivery?
If you rejected your order due to defective/damaged or wrong items, we will replace the order at no extra cost once our customer service reviews your email.
What do I do if I want to reschedule my delivery time?
We work around the clock to ensure your delivery arrives when you want it. For any rescheduling, orders rescheduled within 1 hour after placing the order will incur no additional cost. However, for orders rescheduled after 1 hour of placing the order, a rescheduling fee of AED 30 will be applied.