OVERVIEW
INTRODUCTION
This document explains how Purebite handles any customer, client, or employee information gathered in its operations.
ABOUT US
Purebite is a company specializing in high-quality, healthy snacks and food products, aiming to deliver innovative and nutritious options to our customers. Established to promote healthy living, Purebite focuses on creating delicious snacks that support a balanced diet.
POLICY STATEMENT
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to stay updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
REFUND / EXCHANGE / CANCELLATION POLICY
What do I do if my product is defective/damaged?
All our products undergo a rigorous quality assurance process to maintain the highest standards at all times. If you received a damaged or defective product, please contact our customer service at [insert Purebite customer service email] with a description of the issue. We will respond within 24 to 48 hours. Including a picture of the product and the production expiry date would be very helpful.
Refunds will be processed only through the Original Mode of Payment.
What do I do if I receive the wrong products?
We apologize for any inconvenience caused by receiving the wrong order. Please send an email to our customer service at [insert Purebite customer service email] with the order you requested and what you received. Including a copy of the order receipt would be helpful. We’ll correct the order within 24 hours.
Refunds will be processed only through the Original Mode of Payment.
What do I do if I rejected my delivery?
If you rejected your order due to defective/damaged or wrong items, we will replace the order at no extra cost once our customer service reviews your email. (Please refer to “What do I do if my product is defective/damaged?” & “What do I do if I receive the wrong products?”)
What do I do if I want to reschedule my delivery time?
We work diligently to ensure your delivery arrives at the desired time. For any rescheduling, orders rescheduled within 1 hour after placing the order will incur no additional cost. However, for orders rescheduled after 1 hour of placing the order, a rescheduling fee of AED30 will be applied.
TERMS & CONDITIONS
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of [insert relevant country or region].
The country of domicile is [insert relevant country or region].
Minors under the age of 18 are prohibited from registering as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in AED.
ITEMS / PRODUCT / SERVICES PRICING
Cost-plus pricing.
GOVERNING LAW AND JURISDICTION
Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of [insert relevant country or region].
ADDRESS AND CONTACT DETAILS
Purebite
DOCUMENT DETAILS & CHANGE HISTORY
This policy shall be reviewed and changed occasionally to meet the requirements of the standards. An earlier review may be necessary to ensure that the policy remains current. Changes to this policy shall be exclusively performed by authorized personnel and approved by management. Customers are encouraged to frequently visit these sections to stay updated about the changes. Modifications will be effective on the day they are posted.